PURCHASE INFORMATION

Purchase conditions and buyer declarations.

November 4, 2026 · Single order acceptance document.

Before paying, review this document along with the summary of references, quantities, amounts and availability of your basket.

What do you declare when accepting the order

1. You act on behalf of a laboratory or research company and have authorization to place the order.
2. The material is intended exclusively for laboratory research, without human, veterinary, diagnostic or consumption use.
3. You accept the conditions of purchase, payment and shipping of this document and confirm having received the information about the processing of your data.
4. If your order includes references identified as pre-purchase, you agree to pay them now and wait for the next batch for a maximum of 10 calendar days from confirmation of payment. Pre-purchase references are identified in the basket and in the order summary.

Order and confirmation

The basket allows you to purchase research material for laboratories and companies. Review the references, presentations, quantities, contact information, address and amount before continuing to pay. The order remains pending until payment is verified by confirmation from the supplier or verification of the payment by our team, depending on the chosen method. The buyer's declaration is not equivalent to a documentary review carried out by our team.

Material Scope

Catalog references are presented for laboratory research, without human or veterinary use. The order does not prove a health authorization or the clinical suitability of the products.

Prices and shipping

The basket uses the published catalog prices in euros, per vial and with VAT included. For Spain and the rest of the EU, the shipping table rate applies and shipping is free from €50 of product subtotal after all discounts, including exactly that amount. The form only accepts the 27 countries of the European Union. Rates and terms for each zone are shown on the shipping policy, which is part of these conditions. We do not ship to Iceland, Norway or Liechtenstein at this time. Switzerland and the United Kingdom are also excluded. Quantities refer to vials, not boxes. The summary shows the catalog amounts that will be charged. For specific documentation requirements or questions about a presentation, please consult the team before paying.

Quantity discount for the same product and format: 5+ units −5% · 10+ units −10%

Discount codes

A valid code applies the indicated percentage on the products after the volume discount, without deducting shipping. Only one code is allowed per order. The free shipping threshold is calculated with products after all discounts. The code and total are validated before creating the order; Check the final amount that appears before paying.

Payment and delivery

The form displays available payment methods before continuing. If you choose Revolut via link, we save the order and show the exact amount in euros and the reference that you must enter as a note in Revolut. The link does not fill in that data automatically. If you choose bank transfer, we save the order and show the beneficiary, the IBAN and the bank details, along with the exact amount and the reference that you must indicate in the concept from your bank. We send you a proforma invoice in PDF with its details and banking instructions to the order email. It is a document prior to payment, not a tax invoice or proof of payment. These data are payment instructions; The creation of the order does not prove a transfer made. The order remains pending until our team verifies the payment; Opening the link or returning to the store does not confirm the payment. If you have already paid, do not repeat the payment while it is being verified. When Stripe payment is available, your verified confirmation automatically updates the order. Bank and card details are entered on the provider's page and are not stored in this store. Once payment is confirmed, we send the order number and purchase summary to the email provided; That email does not prove the shipment. Pending Revolut or transfer orders are reviewed manually. If one is cancelled, do not make your payment and contact the team if you have already paid the amount. Canceling your order does not void a transfer ordered from your bank or deactivate the general Revolut link. If the card is listed as "Under maintenance", it cannot be selected.

Dispatch and pre-purchase of the next batch

Dispatch within 24 hours for fully in-stock orders and within 10 calendar days for orders containing preorders, from payment confirmation. Delivery in less than 7 calendar days from dispatch. If it takes 7 days or more, you receive a €15 voucher, once per customer. Your legal rights, including withdrawal and termination for non-delivery where applicable, remain unaffected.

Units that are not in stock are identified in the basket and overview. When the order includes a pre-purchase, the 10 calendar day period applies to the entire order. Contact info@hexpeps.shop and indicate the reference if you need to consult or cancel before dispatch.

Delivery guarantee

Delivery in less than 7 calendar days from dispatch. If it takes 7 days or more, you receive a €15 voucher, once per customer.

Delays caused by an incorrect address, recipient absence, customs or strikes do not count. The voucher is a single-use code for products, linked to the original order email; redeem it from an account with that verified email, without other codes or points. If the purchase is below €15, the remainder is lost. Your legal rights remain unaffected.

Cancellations, withdrawals and returns

To request a cancellation before dispatch or report an incident, write to info@hexpeps.shop with the order reference and details. We will review the request and tell you how to coordinate the return, without conditioning the exercise of your legal rights to a prior agreement. If the product arrives damaged, incorrect or has an incident, please let us know so we can manage it.

If you purchase as a consumer and you have the legal right of withdrawal in a distance purchase, you can communicate this within a period of 14 calendar days from receipt, subject to legally applicable exceptions. To communicate this, write to info@hexpeps.shop indicating your decision to withdraw and the order reference. If you withdraw, you assume the direct costs of returning the goods, unless we agree otherwise or the law indicates otherwise. We will refund the corresponding amounts without undue delay and, at most, within 14 calendar days from the communication, and may withhold the refund until we receive the goods or proof of their return when permitted by law. This document does not limit your legal rights of warranty, withdrawal or refund.

Your data and tracking

The contact and address data are used to manage the order and communications related to its processing. They are stored encrypted on the server, with restricted access to the owner account and the owner buyer from their optional account with confirmed email. They are not automatically shared with product suppliers. Save the order reference to consult us, correct your data or request its cancellation.

Order Privacy Information

The management of your data corresponds to the owner of the Hexpeps store. For queries, rectification, deletion or other requests regarding your data, use the customer service channel and indicates the order reference.

We record name, email, telephone, address and comments to manage the purchase, shipping, communications related to the order and applicable obligations. The name, email and telephone number are gathered in a private client portfolio. Contact and address data are encrypted on the server. The customer panel only supports the owner account; Each buyer can only consult their own orders and addresses from their optional account with confirmed email. They are kept as long as they are necessary for these purposes and the applicable obligations.

If you choose Revolut via link, you access its page and enter the amount and order reference there; Your address, email or order information is not automatically sent to that link. If you choose bank transfer, you order the transfer from your bank using the beneficiary details and reference provided. The team checks the credit to reconcile it with the order. If you choose Bitcoin, Paymento receives the amount and a payment reference to show you the quote and verify the deposit. Bitcoin transfers are recorded on a public network. If you choose a method available on Stripe, the order reference, your email and the concepts and amounts necessary for payment are transmitted. Bank and card details are entered on the supplier's page and are not stored in the store. We do not automatically send customer data to product providers or add it to advertising campaigns. Internal notices of paid orders are sent to the owner's email through Resend. They include the reference, products, quantities, amount and link to the panel; They do not include the name, email, telephone number or address of the buyer. The payment confirmation to the buyer is also sent through Resend: to deliver it, your email and the number, products, quantities and amounts of the order are transmitted. Address, telephone number, name or comments are not included, nor is the buyer added to advertising. Shipping notices are sent by the same service to the order email and include your number, the carrier and the tracking number, without address, telephone number or observations. When you choose bank transfer, we also send a proforma PDF invoice through Resend to the email address indicated in your order: it contains your name, email, telephone number, shipping address, products, quantities, discounts, shipping, total and data for the transfer. This proforma is saved encrypted, does not prove payment or replace a tax invoice and is not used for advertising.

The order box confirms acceptance of these conditions and declarations and receipt of this information. It does not authorize advertising or activate optional statistics. Cookie preferences are managed from your own notice. The basket saves references, formats, quantities and, if you add it, the discount code in the browser for 30 days; Form data is not saved in the basket or statistics. Optional statistics are retained for up to 90 days. Only if you accept optional measurement, a first-party cookie remembers the campaign and the last valid affiliate for 30 days; that attribution is copied to the order to reconcile commissions. The report to the collaborator does not include your personal data. Rejecting it does not prevent you from purchasing. You can also consult the general privacy and cookies notice.

Acceptance record

The order saves the document version, the acceptance date and, where applicable, the pre-purchase acceptance. You can consult or save this document before proceeding to payment.